Frequently asked questions

All FAQs

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Do you have pepetual license?

A: Yes

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How to renew my license?

A: Present the activation code of formal license and registrated emaill address to the sales, our engineer will check and reply you with quotation

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How to check the expiration date?

A: Click the software interface “About”

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How can I get prices and place an order?

A: We would send a quotation to you once we know a little more about you and your business, and orders can be placed from us directly or through our partners. You can choose to send us an email, leave a message by contact us(link), or make a phone call.

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What kinds of license methods do you offer for official purchase?

A: We offer both hardware dongle and software license options according to your needs. The software license can be used similar as a dongle. It can authorize one PC at a time to use the software, and can be moved and used on any other PCs by deactivating the code. The only difference is that the license code requires network connection to activate the software.

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How to become your partner?

A: We are open to every partner who are willing to cooperate with us, please contact sales for details they will talk with you for parternship agreement according to the situation individually,

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How could I use your product for education purpose?

A: Basically the products offered for education reason still need to be paid, but we’d like to support with special discount.
please contact the sales for details.

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What partner program can be provided by SalvationDATA?

A: We have authorized partners all over the world. Please contact us and we would let you know.

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Do I need a hardware unit for access imaging function of DRS?

A: Now we provide “DRS Preview” as the software version which grants you access to almost all fascinating features of DRS including multi-tasking, except firmware recovery, advanced imaging, and features related physical status of HDD. You can access “Quick Imaging” without connection of DRS hardware unit.

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Which HDD brands does DRS support for firmware recovery?

A: DRS provides a complete solution for firmware recovery, supporting almost all popular HDD brands including Seagate, Western Digital, Hitachi, Toshiba, Fujitsu, and Samsung. After HDD is diagnosed having firmware issues, it can be easily fixed with ONE-KEY firmware recovery function or you can direct access to firmware files for manual repair.

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