Frequently asked questions

Technical Issues

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Anti-virus detects threats

A: Because of the software files encryption mechanism, some anti-virus softwares will detect the unkown threats. Please add the software directory to trust list in order to avoid the warning.

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How can I activate the software?

A: After you have requested for a trial, we will generate and send you a unique license key by Email. Please input the code to the activation window when you start a SalvationDATA software. If you have any difficulties, please contact our support engineer by Email or Skype: support@salvationdata.com

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How can I acquire evidentiary data from feature phones?

A: SalvationDATA provides hardware unit working together with SPF software, can allow you acquire and recover data from almost all Chinese feature phones.

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Where can I find the username and password to login SPF Pro software?

A: SalvationDATA’s mobile forensics products such as SPF Pro, need login with username and password, at firt time run the software, there is a pop-pu to show the default username and password, or you can find in the user manual.

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Can I use VIP to recover the overwritten video files from DVR?

A: Generally, when video files are overwritten by DVR, they are very difficult to recover. But sometimes some small fragmented data still remain, SalvationDATA has a US patented unique technology to recover and reassemble such fragmented video files, helps you extract as much as video evidence you need.

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How many DVRs does VIP support?

A: VIP supports most popular DVR brands in the market, and the list will be constantly updated. Sometimes VIP can still support DVR brands are not in our list, because each manufacturer has own proprietary DVR filesystem, and one filesystem can be found in multiple DVRs by multiple manufacturers. We encourage you give us feedback and suggestion, so we can continue update our support list.

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Which HDD brands does DRS support for firmware recovery?

A: DRS provides a complete solution for firmware recovery, supporting almost all popular HDD brands including Seagate, Western Digital, Hitachi, Toshiba, Fujitsu, and Samsung. After HDD is diagnosed having firmware issues, it can be easily fixed with ONE-KEY firmware recovery function or you can direct access to firmware files for manual repair.

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Do I need a hardware unit for access imaging function of DRS?

A: Now we provide “DRS Preview” as the software version which grants you access to almost all fascinating features of DRS including multi-tasking, except firmware recovery, advanced imaging, and features related physical status of HDD. You can access “Quick Imaging” without connection of DRS hardware unit.

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