NEWS

New Year's Day(Spring Festival) Holiday Notice!

Dear All,
Due to the coming of New Year's Day/ Spring Festival, please be noted that we will be on holiday on following days. We are sorry for any inconvenience caused.

New Year's Day holiday: From Jan 1, 2009 to Jan 3, 2009, altogether 3 days.
We will start to work on Jan 4, 2009 (Sunday).

Spring Festival holiday: From Jan 25, 2009 to Jan 31, 2009, altogether 7 days.
We will start to work on Feb 1, 2009 (Sunday).

Thank you indeed for supporting us all the time. It is no doubt that SalvationDATA will do better for every of our customers in the coming year.

All the best to you again for the holidays! Happy New Year!

SalvationDATA Technology LLC.
2008.12.30

Mr. Liang (CEO and founder of SalvationDATA) New Year Address

Merry Christmas and a Happy New Year!
With the Christmas around the corner, I would like to join SalvationDATA staff to celebrate with every client who supports us all the time. Thank you indeed and all best wishes.

SalvationDATA in 2008
We stand alone in our focus on developing the "perfect data recovery solutions," as something that "satisfies different needs from different layers, keep progressing". To that end, we have persistently pursued innovation and refused to accept the limitations of existing models. As a result, we put forward our broad sense data recovery concept and developed our breakthrough ShadowDisk and Analog technology which changed the approach and depth data recoveries are conducted.

1. Data Compass, adopted an original technology in the world known as ShadowDisk and SA Analog. Data Compass not only provides data recovery professionals with faster, more effective and accurate data recovery and data extraction equipment, but also is an advanced solution for forensics professionals who are facing more and more complicated low-level situations, which means a new page to this industry.

2. HD Doctor remains up-to-date. The latest version of HD Doctor has been the first and the only solution supports Barracuda 7200.11; as Hitachi announcing new models of hard drives, those new models were kept being added to our support list timely; also lots of useful functions for HD repair and data recovery were added for WD drives. We are happy to see all these efforts made help our customers in solving their problems. In 2008, we have worked out and released at least 15 functional upgrades; and it is worth mentioning that all the upgrades were free for all our clients. We do what others cannot do and keep our promise: Customer First.

3. HPE PRO, being the unique, reliable and affordable drive disassembling equipment, has been very popular and loved by data recovery professionals. Its upgrade version, HPE SP, which supports platter exchange from the drive with spacers between platters, will be released on March, 2009.

SalvationDATA is side by side with you in the tough moment.
In 2008, we experienced the 5.12 Richter Scale 8 Earthquake which shocked the world. SalvationDATA was fighting in the very front, salvaging data for enterprises and governments, a great deal of economic losses were saved before they really happened. By experiencing such a disaster, we became much more eager about technology development which could be more helpful in front of such kind of events.

With the 2008 financial crises, the world is trapped in the damp. A wide variety of enterprises are stricken by the blows. SalvationDATA, by adjusting our working hours, provides real-time technical support and services to our customers to help them to provide better services to their client, so as to be more competitive; while in the meantime, we provide a fluctuating exchange rate for the payment of our products, so clients can at least cut down their loss in exchange.

We are looking for new perspectives in the coming year.
Of course, SalvationDATA never looks back on the past achievements; instead we face up to the challenge of the future technology development. We will use our unassailable technology advantages to ensure the potential or existing customers: SalvationDATA is your best choice.    

To fulfill the market requirement, SalvationDATA will release hard drive recovery solution for Samsung and Toshiba drives in 2009. These two products will be the unique comprehensive equipments works for data recovery from damaged Samsung and Toshiba hard drives.

SalvationDATA has been fully aware of that SSD (solid state drive) will become a new trend of storage media. We have been preparing a new solution for SSD repair and data recovery which will absolute be a unique and global leading product.

As the RAID technology has been well applied in the world, there are dozens of software out there for RAID data recovery; in most cases, a third party computer is required for operation; what’s more, users need to perform a series of complicated configurations and certain expertise is required. SalvationDATA is to release professional equipment for RAID data recovery with automatic design, which allows users to perform RAID data recovery by pressing a start button only.

Other future products of SalvationDATA in 2009 include: portable 4.5G/M high-speed disk imaging equipment, flash data recovery equipment, safety SSD and power supply of high precision specially designed for data recovery use, etc.

New R&D center of SalvationDATA will be established in next year. The new headquarter of SalvationDATA covers 10,000 square meters, with 5,000 square meters working area. With a better working environment, we are sure that we can attract more field talents to work in SalvationDATA to provide advanced products and better service to our customers.

Service Improvement Project
To better communicate and listen to our customers, SalvationDATA has launched a service improvement project since 2008 and received a series of positive effects. In 2009, we will go deeper for it. A large size training project will be launched at home (Beijing, Shanghai, Shenzhen, Nanjing and Chengdu) and abroad (US, Canada, UK, Italia, India, and Australia). It will be mainly about data recovery and hard drive repair theory and skills in practice. SalvationDATA will be there with its technicians and R&D engineers to provide more comprehensive and detailed services.

Endings
We will step up to a brand new stage. As challenge combines opportunity, difficult accompany hope, let’s face it. No matter how difficult it was, it is or it will be, nothing can stop us.

Xiaoning Liang, CEO
SalvationDATA Technology, LLC.

New HPE SP (HPE for HDD with spacers) is to be released in March, 2009

HD HPE PRO will be replaced by HPE SP. This new product, with all the original capabilities of the old version HPE being remained, a newly designed platter exchanger was adapted to replace the old one, which allows users to work on hard drives with spacers between platters.

HPE SP is made of metal alloy and has had the quality and stability improved. Today we have received the sample from the factory:

The official version of HPE SP will be available in March, 2009. For old users of our HD HPE PRO, they need only to purchase the new Platter Exchanger (1 for the 3.5″HDD with spacers or without) to upgrade from HPE PRO to HPE SP.

If you are interested in this new product or need more information about it, please contact us.

Platter Scratch Repairing: The critical step into data recovery from crashed drives

Hard Disk Drive Crash

Take the case of computer systems. We become so used to working on the computer on a regular basis that we are rarely ready to face the consequences if things go wrong. This is truer of a computer hard disk drive crash than of anything else. Hard drive malfunction can be divided into two types: one is the so called Firmware Level malfunction that can be repaired using relating software or factory commands; the other one left is the Physical Level malfunction caused by physical hard drive components damage. As to the latter Physical Level crash, the typical case in data recovery practices is that the head crash and serious platter scratches caused by direct contact between the head and the platter surface; such drives manifest themselves as undetected, staying BUSY, besides an ominous scratching sound may start to emanate from the disk. This is a serious problem. It is indicative of nothing less than a crash of the hard disk drive.

Functioning of a Hard Disk Drive

In order to understand the problem of a hard disk drive crash, it is important to first understand the mechanism of a hard drive. Only after knowing how the disk drive functions can one understand the nature of the problem.

Components

Read-Write Head: The read-write heads of the hard disk drives are those mechanisms that, as the name suggests read or write the data from the magnetic fields of the platters.

Hard Disk Platter: A hard disk platter is a circular disk within the hard disk drive. It is circular in shape and the magnetic media of the disk drive is stored on it. Generally multiple platters are mounted on a single spindle of the hard disk drive.

Lubricant Layer: This is the topmost layer of the platters and is made of a substance similar to Teflon.
Carbon: There is a layer of sputtered carbon just below the lubricant layer.
Magnetic Layer: This is below the layer of carbon.

Functioning

The magnetic layer of the hard disk drive stores all the data. The two layers of carbon and the lubricant like material saves this magnetic layer from coming into accidental contact with the read-write head of the disk, we can say they exist as the protection layer of the magnetic layer (of course, another important function of them is to maintain the stability of the flying read-write head)

The platters move at an exceptional speed and the data is read from, or written on to, the magnetic layer by the read-write head which flies above the surface of the platter. As the read-write head flies over the platter surface its height is controlled by a thin film or layer of air entrapped between the platters and the slider surface of the read-write head. That’s why we mentioned that one of the functions of the protection layer is to maintain the stability of the flying read-write head: the film of air floats the head over the surface will be generated only when the surface of the platter maintains flat and smooth.

If the read-write head comes into direct contact with the surface of the disk platters then the head can scratch through the protective layers of sputtered carbon and the lubricant material, leaving a circle scratch area to the platter. This is called a head crash or a hard disk drive platter crash.

Cause of a Hard Disk Drive Crash

The cause of a head crash can be a minute particle causing the read-write head to bounce against the platter disk. The head is made of hard materials that can scratch through all the protective layers. If the head bounces against the platter while the latter is rotating at a speed equivalent to thousands of revolutions per minute then the head is bound to scratch the platter surface. This destroys the magnetic layer of the platters. If the head begins to drag over the platter then the data loss can be tremendous. Besides this the head will end up overheating or physical damage making the hard disk drive stop functioning properly. Even the possibility of further head crashes increases as particulate freed on account of one head crash are scraped on to the platter surface, leaving more scratches to the platter each time you power up the drive.

Data recovery from drives with physical scratches

For data recovery from physically damaged (head crash/platter scratch) hard drive, currently the best and the only solution is to open the HAD in a proper environment (such as a clean room) to replace the damaged physical head stack, meanwhile to clean up the particles on the platter, then working for data recovery from the postoperative drive. However this technique will not work for all the cases, especially when there are severe scratch area on the platter which is caused by the head crash – besides a failed head swap, the scratch area will also be an obstacle for your successful data recovery: even after you swap the crashed head stack faultlessly, it will crash immediately on power up, making the scratch issue worse and there is no way for users to read any data (even the data locate on good area of the platter) out of the drive. The reason for this situation is that when the head flies over the scratch area (it does not matter if it is trying to read from that area or not), due to the breakage of the protective layers, the head can no longer maintain its floating status when it comes to the scratch area, but makes directly contact with the platter again, the head will end up overheating or physical damage (crash or short circuit). The point of how to recover data from the patient drive becomes the point of how to make sure the head passes the scratch area smoothly.

Platter Scratch Restoration Solution

What is Platter Scratch Restoration Solution?
The Platter Scratch Restoration Solution is the unique technology developed under joint effort of SalvationDATA, Computer Institution of CAS, Chemistry Institution of CAS and Physics Institution of CAS, which takes over two years of time and hundreds of thousands of dollars for R&D, integrating interdisciplinary achievements of multiple fields like chemistry, computer application and physics. It is the perfect solution for the current corner of data recovery from drives with severe platter scratch; empowering data recovery professionals who have been working on physical data recovery a deeper and more comprehensive capability.

Basic principles of operation:
SalvationDATA Platter Scratch Restoration System includes the following major parts:
1. High precision scratch positioner
2. High pressure cleaner
3. Nanometer filling materials spray arm
4. Master program controller
The system will first clean up the target platter using the high pressure air cleaner; then scan the platter with the optical scratch positioner to locate scratch area and label its size and depth; finally the spray arm contains the nanometer filling materials will fill the scratch area with the donor materials under the management of the master program controller, so as to restore the scratches and make the scratch area revert to flat and smooth, thereby allows the head to pass the scratch area in a stable floating status so that data recovery from the good area can be achieved. The scratch positioner carries out analysis and positioning towards the tiny scratches using optical imageology technology; by sending the scan report back to the master program controller, a repairing instruction flow will be generated and sent to the spray arm controller for implementation. The nanometer filling materials and the high precision nozzle controlled by the master program controller ensures 100% accuracy of the restoration; meanwhile the filling materials have been improved by trial and error, it won’t cause any chemical reaction with the materials of the different layers.
As for drives of multiple platters, the system will record the platter alignment by using optical image before separating the target platter from the platter assembly; so that the platter alignment can be easily restored after the scratch restoration. The entire restoration process will be carried out by the master program controller and the full angle robot arms under its control without user’s intervention, ought to be the fastest and safest solution for platter scratch restoration available; what’s more, the estimated price of the system would be around $5,000 only, making it the most adoptable and popular equipment.

Support List
The system includes robot arms and workstations designed for standard platters of 3.5-inch, 2.5-inch and 1.8-inch hard drives of different manufacturers; fully satisfies the platter restoration needs towards the hard drive types mentioned above. (As to those platters contains special manufacturing process and technology, such as the glass platter technology is being worked on, and hopefully it will be announced on initial launch day plus 6 months).

A Final Note
What we do using this system is to carry out a padding restoration to the platter scratch using alternative materials; therefore data locate on the scratch area will be lost beyond recovery even after the platter restoration. The significance of this solution is that to ensure the read-write head pass the scratch area smoothly, so that the head continues to work for reading data from the subsequent good area.

A critical step forward on SCSI drive data recovery solution by SalvationDATA

SCSI HD is hard drive that transfers data using SCSI channel. It is comprehensively used in workstations because of its excellent quality and high stability. Seagate, Maxtor, FUJITSU and IBM are the four main stream manufactures of SCSI drives in nowadays which occupies 90% market share. SCSI HD is expensive, with the same capacity SCSI drive costs several times more than IDE drive, so basically SCSI HD is mainly used on servers and workstations.

And because of the above, inevitably a fair high failure rate for such kind of drives due its long working hours, fast RPM, overheating and so on. Many professionals have been beset by this problem for a long time. A lot of data recovery companies have been trying to find out a solution for a few years, but there is barely success.

At the end of November 2008, SalvationDATA achieved another new accomplishment: the core technology needed for drive-based data recovery from SCSI drives. This technology covers operations like firmware read and write as well as the restoration of malfunctions like non-accessible sectors, media read error, drive undetected and so on, towards SCSI drives manufactured by Seagate, Maxtor, IBM/Hitachi and Fujitsu, which is a critical step forward in releasing foundation for SCSI drive data recovery solution.

At present, the solution for SCSI drives is being worked on by SalvationDATA. The new SCSI solution will be released to the customers worldwide as soon as the follow-up R&D gets accomplished. It will be an unprecedented solution for easy data recovery from damaged SCSI hard drives of all manufacturers.
Meanwhile, research on SAS (also known as serial SCSI) drives is also in process and a significant breakthrough has been achieved, we believe that it won’t be long for SalvationDATA to release the world’s first SAS solution. 
For more news about SalvationDATA product developments, please visit us at: http://www.salvationdata.com

Extra To-Know: SCSI is short for Small Computer System Interface, which is quite different interface from IDE (ATA). IDE is the standard interface for ordinary PC. As for SCSI, it is not an interface specially designed for hard drives but a high-speed data transmission technology widely used on Minicomputer. SCSI has advantages like broad application, multitasking, large bandwidth, high speed, good stability, low CPU occupancy and PnP. However, it is not as affordable as IDE to make it into common use. Therefore, SCSI drive is mainly applied to high-end servers and workstations.

Christmas Promotion for SalvationDATA Asian and Oceanian Market!

To highly appreciate the long-term support from you, SalvationDATA Asia & Oceania Team specially launch the promotion for the coming Christmas.
The promotion details are as below:

Program 1:
Join Free On-site Indian Data Compass Presentation.
Event Time: 14th December 2008
Event Location: DYNAMIC STUDIOS, FLAT NO 3,KANCHANGANGASOCIETY Kandivli s.v. road (west) Mumbai 400067, Maharastra India.
Target Beneficiary: All customers in India
Sponsor: Aroara Mohinder Pal Singh
Email: anaesarora@hotmail.com
Skype: anaesarora
Tel:+91 9321101717
---SalvationDATA authorized retailer in India
Promotion Details:
The presentation contains a brief introduction of SalvationDATA company and products, Data Compass presentation, function demonstration, technology overview and basic operation instructions. Many incentives on the event will be offered. Best question that day will get concession from indian retailer. Buyer will get training free for two month for Data Compass. First buyer get USD150 discount from retailer, second buyer USD100 discount, third buyer rupees 1000 coupon for dinner, house prize winner rupees 500. The dinner worth USD25 free for everybody. Candidates on first apply and good inquiries will be given preferences.

Program 2:
Purchase Data Compass, Gain Discount Purchasing HD Doctor and Value-added Tech Support
Promotion Time: 1st December to 31st December, 2008
Promotion Details:
After purchasing Data Compass, you get direct discount purchasing HD Doctor Complete Suite, which saves you USD400 in total.
SalvationDATA will provide lifetime free technical support and software upgrade for those products.

For further information about this Promotion, please kindly call us (0086) 28 68107757 or email us at apinfo at salvationdata.com

Christmas Promotion for SalvationDATA European and African Market

Since Christmas is drawing near, SalvationDATA Europe-Africa Team is highly delightful to send our first ‘Merry Christmas’ and best wishes to every SalvationDATA Customers from every corner of the world. To better celebrate this christmas and to pass our sincere appreciation to you, we’ve prepared the following Christmas Promotions:

Program 1: Join On-site Italian Data Compass Demonstration, Win IRS Training Coupons
Promotion Time: 1st December to 15th January, 2009
Demonstration Time: 10th December
Demonstration Location:  Pordenone, Italy by IRS (www.ultrarecovery.com)
Target Beneficiary:  All customers in Europe and Africa Market  
Sponsor: IRS (www.ultrarecovery.com ) - SalvationDATA authorized affiliate and Italian training institute in Italy,.
Promotion Details:
There will be a Data Compass Demonstration in Italy held by IRS. Upon every purchase of Data Compass or HD Doctor Suite on this demonstration or in this promotion period, you can gain a coupon of 1000 Euros discount for the professional data recovery training provided by IRS. This coupon will be valid in three months. Additionally, three months’ free technical support and one day’s free product training for Data Compass will be offered to you.
More: Know more about Demonstration

Program 2: Purchase SalvationDATA Products, Gain SalvationDATA Gifts and Discount for CSL Training
Promotion Time:1st December to 15th January, 2009
Promotion Place: UK
Sponsor: CSL (http://www.computersciencelabs.com ) - SalvationDATA Authorized Reseller and Europe exclusive English training institute in UK.
Promotion Details:
Purchase Data Compass or HD Doctor Suite in this promotion period, you can gain 10% discount for the professional training of the products you bought and six months’ free technical support offered by CSL..

Program 3: Save More on Package Order
Promotion Time: 1st December to 15th January, 2009
Promotion Host:  SalvationDATA in China, CSL in UK, IRS in Italy
Promotional Details:
By purchasing Data Compass, users can get the latest version of HD Doctor for Seagate or HD Doctor for WD or HD Doctor for Maxtor and original products accessories by paying $400.00 only; or the HD Doctor for Hitachi and original products accessories by paying $500.00. What’s more, SalvationDATA will provide lifetime free technical support and software upgrade for those products.
More: Check details about SalvationDATA latest products upgrades.

For more information or detail about this Promotion, please kindly call us (0086) 28 6859 9759 or email us at info@salvationdata.com. Also you can directly contact our partners based on your convenience.

Christmas Promotion for America Continent Market

In this December, SalvationDATA would like to offer you a wonderful Christmas Promotion to express our sincere appreciation to your constant support. The details of our Promotion Activities are as below:

Program 1:
Promotion Time: 1st Dec to 31st Dec.
Promotion Content: Data Compass with One day Free Training
If you purchase Data Compass before 1st Jan 2009, you can get one day free training concerning Data Compass.
Training time: The training is available on Every Tuesday from 1st Dec, 2008 to 31ST Jan, 2009
Training location: New Jersey, USA
Trainer: James GAO, Top Tech Inc. Dba PCware,
The training course contains Data Compass Presentation, Function Demonstration, Case Study and hands-on Practice.

Program 2:
Promotion Time: 1st Dec to 31st Dec
Activity Location: Chengdu, China and New Jersey, USA
Activity Content: Data Compass +100.00USD = Data Compass + HD Doctor for Seagate
After purchasing Data Compass, you get the latest HD Doctor for Seagate at the price of $100, which is the most powerful solution for Seagate disk in the world with the newest upgrade:
1. Upgrade of the support list to include Barracuda 7200.11 family.
2. Unique feature in the world to repair Barracuda 7200.11 detected with 0 GB.
3. Upgrade solution for Barracuda 7200.11 malfunction that drive stays BUSY.
4. Add the feature to get rid of CE LOG error.

If your can’t take part in the Program 1 due to any reason, please grasp the chance and participate the Program 2!!.

Note: The above Christmas Promotions are just for companies or individuals who locate in the America Continent.

Data Compass Demonstration 10th December in Italy

FREE EVENT: The Data Compass Demonstration at our training institute in Italy
VIA MEZZOMONTE 4 LOC. CORNADELLA - 33170, SACILE (PN), ITALY

To introduce our company as the authorized training and product presentation facility of Salvation DATA Technology, IRS (International Recovery Service), Italy would like to invite you to attend our free Data Compass Presentation Event on 10th December at our office in Pordenone (PN), Italy. This demonstration will be given in Italian and Spanish, so for non-English speakers, you will have the opportunity to communicate with our technicians easily with no language obstacle and test the unique features as well as judge the product by yourself. Our technicians will also be on hand for you to ask any questions.

The day will commence with a brief introduction from our technical directors and will continue with demonstrations, case studies, and practical advice, also SalvationDATA latest product upgrades illustration. You will also have the opportunity to try the product and test its functionality.

Anyone who purchases Data Compass on this Demonstration Day enjoys special reward and privileged discount for our data recovery training courses; meanwhile Three months of telephone and online technical support will be provided free of charge.

If you would like to attend our demonstration day or know further information, please send an email to us;
Phone +39(0)434 627 897
Fax +39(0)434 606 409
Web: www.ultrarecovery.com
E-mail: info@ultrarecovery.com or luca@mmicro.it