First of all, please accept our sincere apology about no reply in our forum these days.
We know that all customers will doubt what happened to SD or are they going to keep their commitment about free technique support in the future? We can give you a certain answer, yes we will keep on doing that.
To provide our customer a good and instant service, we organized a training for technique team. Besides, some technicians participate in SD product update，Flash Doctor. So there is less chance for you to meet them online or answering your question in our forum. For this, please accept our apology again. But from now on, all technicians will be available again. You can send email or add their MSN for help. Here is the contact.
Or you can send email to below mailbox.
At the same time, we will send Flash Doctor Update Program out for your download on the 3rd week this month. This update is mainly about the function of analyze the page structure and Data ID and Mark automatically which can help you solve many problems with less time.
For details, you can see below news and download the attachment for Flash Doctor Update Program.
here for PDF download. 
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