Visit the Frequently Asked Questions page to find solutions to common issues.
Order FAQ
1.1 I forgot my password on your website, what should I do?
1.2 How secure is the online ordering?
1.3 How can I place a purchase order?
1.4 What are your Business hours?
1.5 Can I use my free mail address to order?
1.6 How do I order online as a returning customer?
1.7 How can I order online as a new customer?
1.8 How can I obtain a written quote?
1.9 I interrupted my online order. Has my data been saved?
Payments FAQ
1.1 What payment options do you provide?
1.2 What currency do you accept?
1.3 How to make payment via Western Union?
1.4 Why I tried to make payment via Visa card is failed?
1.5 How long can you receive the money via wire/bank transfer?
Delivery FAQ
1.1 How would I receive what I ordered? Could I download it from a link of your web site directly?
1.2 Is your products software only or there is any hardware included also?
1.3 When will I receive my products to be delivered? And what services do you use?
1.4 Should I pay freight for the products I purchased from you?
1.5 I am from USA, how long can I receive the package?
Discount FAQ
1.1 We are a Educational institution, may I get discount?
1.2 I am a returning customer; may I get a better price?
Support FAQ
1.1 How can I update?
1.2 What information should I offer for the update or technical support?
1.3 The update is free or should I pay for it?
Partnership (Reseller) FAQ
1.1 I want to become your reseller, what are your requirements for a reseller?
1.2 How to be a reseller?
Order FAQ1.1 I forgot my password on your website, what should I do?
1.2 How secure is the online ordering?
1.3 How can I place a purchase order?
1.4 What are your Business hours?
1.5 Can I use my free mail address to order?
1.6 How do I order online as a returning customer?
1.7 How can I order online as a new customer?
1.8 How can I obtain a written quote?
1.9 I interrupted my online order. Has my data been saved?
Payments FAQ1.1 What payment options do you provide?
1.2 What currency do you accept?
1.3 How to make payment via Western Union?
1.4 Why I tried to make payment via Visa card is failed?
1.5 How long can you receive the money via wire/bank transfer?
Delivery FAQ1.1 How would I receive what I ordered? Could I download it from a link of your web site directly?
1.2 Is your products software only or there is any hardware included also?
1.3 When will I receive my products to be delivered? And what services do you use?
1.4 Should I pay freight for the products I purchased from you?
1.5 I am from USA, how long can I receive the package?
Discount FAQ1.1 We are a Educational institution, may I get discount?
1.2 I am a returning customer; may I get a better price?
Support FAQ1.1 How can I update?
1.2 What information should I offer for the update or technical support?
1.3 The update is free or should I pay for it?
Partnership (Reseller) FAQ1.1 I want to become your reseller, what are your requirements for a reseller?
1.2 How to be a reseller?
