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1. Question: File Extractor can work on what types of hard drives? |
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Answer: File Extractor has comprehensive support, which supports all the 2.5”, 3.5” and 1.8” (Extra adaptor needed) ATA/SATA hard drives in the market. |
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2. Q: File Extractor can support what kinds of file partition format? |
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A: File Extractor can work on FAT/NTFS/HFS/HFS+/LINUX-EXT2/LINUX-EXT3 |
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3. Q: What kind of transmission mode does File Extractor adopt? I lost some customers due to the speed problem, because they have to wait a few days or weeks for imaging. |
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A: File Extractor adopts UDMA100 transmit protocol to reduce the time when extracting data from a hard drive with bad sectors, which is at least 30% faster than any other data recovery tools available elsewhere. |
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4. Q: What is the access methods/reading model for your File Extractor? |
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A: File Extractor offers two built in models: PIO and UDMA protocol, which you may customize to your own protocol according to different conditions. |
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5. Q: When I read the data, the hard drive head click continuously, do I have to do a head hot swap before I used the File Extractor? |
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A: File Extractor has a professional technology named at High efficiency power supply system (HEPSS) toward this problems which caused by unstable head or bad sectors. When the head reads the bad sector areas, File Extractor will increase the electric output of the head power supply, which can enable the head read and write ability to the utmost limit of design. |
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6. Q: I am working for computer forensic, is there write protection for source drive of File Extractor? |
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A: File Extractor has a built in “SWPS”(Safe Write-Protect System) technology which can block the accessing command and prevent all the accidental damage. It can 100% assure you the intactness of source drive.. |
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7. Q: I have hard drives with which I can access the data, but all the data are unidentified. Can File Extractor help me? |
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A: The problem may caused by multiple bad sectors on your hard drives. Don’t worry, your data are still on the sectors. With optimized algorithm and read protocol, File Extractor is able to retrieve bad sectors that are partially corrupted and cannot be cloned/ extracted by other tools available, preventing the read attempt from being stuck and unresponsive. |
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8. Q: My hard drives sometimes get stuck when I trying to extract data from the severe physical bad sectors, it really waste me a lot of time, do you have any solution for this kind of problem? |
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A: Yes. Auto soft reset, auto hard reset and auto power reset, totally three kinds of methods of File Extractor are used to automatically reset/reboot drives that become unresponsive due to media scratch in continue imaging process, so you don't need to stand around watching and waiting for the entire system to be rebooted. File Extractor can save your valuable time and labor cost. |
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9. Q: My drive cannot be detected by BIOS or other OS system; can we use File Extractor to extract the data? |
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A: Bypassing BIOS or OS which prevents you from accessing corrupted data, File Extractor gives you access to all available data, good and bad. Meanwhile, you can specify any catalog and file to gain accurate acquisition by using File Extractor. |
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10. Q: Compared with other data recovery tools which are available in market, is there any unique technique built in File Extractor?? |
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A: Pioneered Disk Image Technique - ShadowDisk, which images the sector physically from the defective drive to a functioning drive at the same time as the sector is being requested automatically. So that each sector being requested will first be imaged to a good drive, and then the read/write request will be directed to the image disk. You don't need to spend lots of time to create an image, but actually you are working on an image file. |
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